Complaints Customer Guide to Complaints Handling IA is committed to providing the highest quality of service and products to our customers. However, we are not perfect and if you feel that we have not met your expectations we would like to hear from you so we can quickly remedy the problem. Procedures If you have a complaint please advise us as soon as possible. You may contact us: By telephoning client services on: 1300 729 … Continue reading Complaints Handling